Guest Experience Manager

General Responsibilities

  • Engage our guests and visitors on different platforms

  • Respond to guests' needs and anticipate their unstated ones

  • Develop systems that enable ministries to create a world-class experience for our guests

  • Craft emails to respond to enquiries

Must-Haves

  • More than 2 years of experience in customer service roles (e.g. hotel and restaurant roles, relationship manager, etc.)

  • You have a good command of English. You are an effective communicator and can represent our church well to external guests

  • You know that the customer is always right

  • You are passionate about creating "wow" moments for others

  • You can think on your toes

  • You are at your best when you leading and working with a team

Nice-to-haves

  • You are fluent in multiple languages. You can read this: 欢迎来到神之心教会!

  • You have almost photographic memory and can remember details about people