Guest Experience Manager
General Responsibilities
Engage our guests and visitors on different platforms
Respond to guests' needs and anticipate their unstated ones
Develop systems that enable ministries to create a world-class experience for our guests
Craft emails to respond to enquiries
Must-Haves
More than 2 years of experience in customer service roles (e.g. hotel and restaurant roles, relationship manager, etc.)
You have a good command of English. You are an effective communicator and can represent our church well to external guests
You know that the customer is always right
You are passionate about creating "wow" moments for others
You can think on your toes
You are at your best when you leading and working with a team
Nice-to-haves
You are fluent in multiple languages. You can read this: 欢迎来到神之心教会!
You have almost photographic memory and can remember details about people